Refund policy
Returns
All returns must be sent back to us in the same way that you received them, in their original packaging to prevent any damages in transit. The item must be unused and undamaged. Please note that sale items are non-refundable.
You can return your order to us using any tracked service to ensure its arrival, we are not responsible for lost parcels.
Items which arrive back damaged cannot be refunded as we cannot resell the goods.
All returns should be made within 30 days, or contact made with our customer service team.
Refunds can take up to 2-10 working days to process at the shop, PayPal refunds are instant, card payments can take 5-10 working days to appear in your bank.
Who pays for returns?
If you simply do not like your order or its not the right choice for you, the costs to return your purchase will be at your own expense.
Do I get my postage back from a return?
Postage is not refundable for returns which are made based on a customer not liking a product, we have paid our courier for a service which has been fulfilled, postage is non refundable. If your product arrives damaged we will issue a full refund including postage no problem at all.
Refunds
If you would simply like to return your order for a refund, please contact orders@gibsonsofhaddington.com and send your return to the following address :
Gibsons Of Haddington
60 Market Street
Haddington
East Lothian
Scotland
EH41 3JG
Please be sure to add your original receipt in with your order, or your order number, this is so we know who to issue the refund to upon arrival back to our shop.
Please note, it is your responsibility to return the item to us, we do not provide free returns, unless the item is damaged or faulty.
Please ensure you send it back to us using a tracked service as we cannot be held responsible if the return gets lost.
It is also advised you use a courier who will take good care of your goods, as if they arrive back damaged to our warehouse due to transit on return we cannot issue a refund.
Damaged items
If all or part of your order arrives damaged, please contact orders@gibsonsofhaddington.com as soon as you can and please supply us with:
- Photos of the damage
- Your order number
If you are happy for us to send a replacement out we will do so. This must be done within 2 working days of you receiving your order.